Support & assistance
We'll help you — also remotely.
To help you as fast as possible, we can securely take over your screen remotely. Our technician gives you a session code. Enter it below and sit back — we'll get to work.
Remote assistance
Secure screen takeover with your session code.
We only take over your screen after you enter the code and give permission. You stay in control at all times.
No code yet? Call us at +32 3 663 46 56 or email support@exon-ict-group.be. Download not starting automatically? Go to islonline.com/join and enter your code there.
Support line
+32 3 663 46 56Support mailbox
support@exon-ict-group.beOffice hours
Mon – Thu8:30 – 17:00
Friday8:30 – 16:00
Existing client with an SLA? Report your issue via the support line or mailbox and we'll follow it up within the agreed service terms. For urgent help, best use the session code above.
How it works
Remote assistance in three steps
Fast, secure and without installation hassle.
STEP 01
Contact us
Call or email the support line. Our technician looks at your request.
STEP 02
Receive your code
You receive a unique session code from the technician.
STEP 03
We solve it
Enter the code, give permission and we take over.
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